We offer a money back or exchange policy.
If your order has a problem, please contact us, and be sure to include your order number and a description of the problem.
Sysmarket will exchange or refund your purchase within 30 days of the sale date, except as noted below:
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If you receive an item other than the item you purchased, we will pay return shipping and send you the correct item within 1 business day of receipt of returned shipping in FULL.
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If you receive the correct item, and it is unopened but you no longer want it, you may return it for a full refund. You will be responsible for return shipping charges (even if you have received it for free).
- If you receive the correct item, and you have opened it but not yet assembled and installed it, a 15% restocking fee will be charged for the return. You will be responsible for return shipping charges (even if you have received it for free).
- If you receive the correct item, and it is defective, we will pay return shipping and send you the correct item within 1 business day of receipt of returned shipping in FULL.
Returns, Refunds, and Cancellations.
We stand by the items we sell and will issue a full refund including freight
charges on any defective or damaged shippment.
Please inspect your item as soon as it arrives,
we only accept reports of shipping damage within 14 days of delivery!
We also understand that our customers may change their mind after purchasing a product.
We will accept returns on these orders, although the shipping charges
and a restocking fee will be withheld from your refund.
A return number is required for all returned shipments to guarantee
that your return is processed as quickly as possible.
All returns must be shipped to the appropriate facility for processing.
Before returning a product, please contact us to receive return instructions.
Items must be returned within 30 days of purchase.
Refunds may take up to 21 days to be issued after your return is received.
When you complete your purchase, we are no longer able to change or cancel your order.
We cannot update your address, split shipments, combine shipments, or cancel your order.
Please contact us with any special requests
before ordering.
